Last Updated: September 29, 2026
These terms protect your pets, your property, and outline our mutual responsibilities.
MyReliaCare provides professional pet care services, including in-home pet visits, dog walking, poop scooping, and wedding day companion service.
Throughout these Terms, “we,” “us,” and “MyReliaCare” mean MyReliaCare LLC. The business is Kasey, its owner, and her husband Charlie, who helps on visits as an unpaid volunteer and is covered under our insurance policy as her spouse. We have no employees and we use no contractors. Every visit is done by one or both of us. If that ever changes, we’ll update this page before anyone else works a visit.
Scheduling and visit length can be tailored to your pet’s needs within the services listed above. Requests outside these services are considered case by case and may be declined. All services are performed with the safety, comfort, and well-being of pets as our highest priority.
Clients are responsible for providing complete and accurate information regarding their pets, including:
Clients must disclose property hazards that we’ll be near or using during service, such as gates with holes or damage, broken locks, aggressive animals on property, or unsafe areas where pets are kept. Safe access to the home must be provided, including working keys, gate codes, and alarm details.
Valuables, firearms, and fragile items should be secured or removed from service areas. Clients must provide accurate veterinary information and at least one emergency contact, along with sufficient food and any necessary medications for their pets.
How we collect this: Most of it comes up at your meet-and-greet, where we go through your pets, their routines, and how we get into your home. Afterward we send you a pet care form to fill in the rest and accept these Terms. New clients complete that form before their first visit. After that we send it once a year so you can confirm nothing has changed, and you can update your information at any point in between by text or email.
Vaccination Requirements: Dogs and cats must be current on their rabies vaccination. Because we provide one-on-one care in your home and don’t mix client pets, other vaccines aren’t required by us, though we encourage following your veterinarian’s recommendations. Proof of rabies vaccination may be requested, and MyReliaCare reserves the right to refuse service to pets without it.
When Payment Is Due: For new clients, the completed pet care form and at least 50% of the total are due before the first visit of your first booking, with the balance due before the end of that booking. For returning clients, payment is due before the end of the booking. We’re flexible with arrangements when clients communicate proactively about timing.
Accepted Payment Methods:
Payment Frequency: Most clients pay per booking. For ongoing schedules, weekly or monthly payment cycles can be arranged.
Payments received more than 24 hours after service completion are considered late. We understand that life happens and are happy to work with clients who reach out about an upcoming delay before payment becomes overdue.
That said, failure to pay for completed services is a serious matter. If a client becomes unresponsive about an overdue balance, or if it otherwise becomes clear that payment won’t be made, MyReliaCare reserves the right to pause future bookings until the account is current and to terminate the client relationship entirely.
Clients with a pattern of late payments may be required to pay in advance for all future services.
If a payment is returned due to insufficient funds, closed account, or payment dispute:
As long as the original balance is paid promptly and no issues arise with our payment processor, occasional returned payments aren’t a concern. However, patterns that create ongoing collection problems or processor disputes may result in a requirement to pay in cash for future bookings, or termination of the client relationship.
Gratuities are never expected, but always appreciated. Tips can be added through any of our accepted payment methods at any time.
Refunds for cancelled services will be issued as soon as possible, typically within 3-5 business days. Actual refund timing depends on your bank or payment processor and may take up to 10 business days to appear in your account.
Refunds will be issued to the original payment method used unless otherwise arranged.
Every client gets three free late cancellations each calendar year. Each canceled booking counts as one, whether it’s a single visit or a week of visits. A booking canceled inside the notice windows below carries no fee the first three times it happens in a year, and where payment has already been made, we’ll issue a full refund for it on request. The fees below apply from the fourth late cancellation in a year onward.
Cancellation fees are calculated by day, based on the notice given before the first scheduled visit that day, and apply to all of that day’s services.
When a multi-day booking is canceled or ended early, only the days that fall inside their notice window are charged. Days with enough notice are not charged. For example, a week-long one-time booking canceled 18 hours before it begins is charged 50% for the first day’s services only.
Wedding bookings follow the separate deposit and cancellation terms in Section 6.
If MyReliaCare can’t access the property due to client error (incorrect key, wrong gate code, client not home when agreed, doors locked that should be unlocked), the visit will be considered a no-show.
Refunds for access issues may be issued at MyReliaCare’s discretion depending on the circumstances:
If MyReliaCare must cancel a service due to illness, emergency, unsafe weather conditions, or other unforeseen circumstances, clients will be notified immediately and will receive a full refund or credit. We’ll work with you to reschedule at the earliest available date.
An emergency is defined as any situation involving illness, injury, escape, ingestion of toxins, severe stress, or environmental hazards. We may administer basic first aid, transport pets for veterinary care, and authorize treatment if the client can’t be reached.
If we believe a pet’s life is in danger or they need life-saving care, getting the pet to an open veterinarian takes priority over reaching the client first. When both of us are there, one will contact the client while the other prepares the pet for transport and confirms that the veterinarian is open and able to accept the pet. When only one of us is there, they’ll transport the pet to the nearest open veterinarian able to see them, which may not be the client’s preferred vet, and contact the client as soon as it’s safe to do so.
In a veterinary emergency that isn’t life-threatening, we’ll first attempt to take your pet to your preferred veterinarian if they’re open and able to accept emergency cases. If your preferred vet is unavailable, we’ll reach out to our trusted veterinary partner, Mission Vet Urgent Care, if they’re open. If neither option is available, we’ll take your pet to MedVet Cincinnati, a 24/7 emergency veterinary hospital.
Clients authorize emergency veterinary treatment at booking and may set a dollar limit on that authorization. Absent a stated limit, we’ll authorize only what is necessary to stabilize your pet while we continue attempting to reach you. All veterinary bills, medications, hospitalization, and transport costs remain the sole responsibility of the client. MyReliaCare isn’t liable for outcomes resulting from veterinary care, natural causes, or unforeseeable accidents.
Visit Durations:
MyReliaCare offers flexible visit lengths to meet your pet’s needs:
Dog walks follow the same duration options. The time includes walking, bathroom breaks, playtime, and any other care needed during that visit.
What’s Included:
All pet visits include:
Pricing:
Included in your visit rate:
Charged on top of the visit rate:
Households with several enclosures, or with different species that each have a routine of their own, may be quoted individually rather than priced from the list above. We confirm your rate and the visit length that fits your household at the meet-and-greet, always before you book.
Handling Limits:
The counts below are our averages, not hard rules. How many dogs we can take care of well depends far more on the dogs themselves, their size, and how they walk than on the number of them. We’ll tell you honestly at the meet-and-greet what we can do, and some households land above these numbers while others land below.
In a fenced yard we aren’t holding anyone, so one dog pulling isn’t a problem. On leash it is, because we have to be able to hold all of them at once. That’s why leash manners matter more to us than the count.
Service Modifications:
Walk length and activities may be modified based on extreme weather conditions (heat, cold, storms), pet’s fatigue or physical limitations, safety concerns, or veterinary recommendations. MyReliaCare always acts preventatively to ensure the safety and wellbeing of your pet. If we feel a walk should be shortened due to heat, ice, or your pet’s condition, we’ll use our professional judgment and inform you of any modifications.
What’s NOT Included:
MyReliaCare isn’t responsible for accidents or injuries that occur outside scheduled visit times. We’re not liable for environmental exposures such as ticks, hot pavement, allergens, or wildlife encounters during walks.
Clients must provide safe and properly fitting collars or harnesses. Walk routes will be determined by MyReliaCare based on neighborhood safety, traffic conditions, weather, and your pet’s abilities and preferences.
Off-Leash Policy: Dogs stay leashed during walks in public areas. Dogs are welcome to be off-leash in their own securely fenced yard, as long as we’ve been informed about the fence and any gates, latches, or spots we should check before letting your dog out.
There’s one other place we’ll take a leash off, and that’s a fenced dog park in your own neighborhood or complex. That’s almost always at your request to begin with, and we won’t do it unless you’ve asked us to. Even then, it has to be empty of other dogs and people, and small enough that we can walk the whole fence line first and check it for gaps. If either of those isn’t true, your dog stays on leash.
Either way, we use our best judgment based on how your dog is doing that day. If we don’t feel comfortable letting a dog off-leash for any reason, we’ll keep them leashed and let you know.
Services include waste removal from designated yard areas, bagging of waste, and disposal. Waste will be disposed of in the client’s outdoor trash bin if available. If the client doesn’t have an accessible outdoor trash bin, MyReliaCare will dispose of waste offsite.
Waste removal will be completed in areas we can safely reach. We take care to work around landscaping, garden beds, and any decorative features in your yard. MyReliaCare isn’t responsible for hazards that make yard access unsafe (aggressive animals, broken fences, flooding), or for waste that has been present long enough to cause permanent lawn damage.
Keys, garage door openers, and similar access devices will be collected during the initial meet-and-greet or must be left for us in a secure location (lockbox, under mat, etc.). Access codes may be collected at the meet-and-greet or provided up until the time of service.
All physical keys and access devices are stored in a secure, locked location and labeled using a coded system that doesn’t include client names or addresses. Gate codes, door codes, alarm codes, and smart lock information are stored in a private business management system hosted on Google Cloud infrastructure, which encrypts data at rest and in transit. Access requires individual login credentials and automatically locks after a period of inactivity. Only the two of us can view this information, and it’s never shared with third parties.
We hold onto your key for as long as you’re a client, and we don’t put a clock on that. Plenty of our clients only need us for a couple of trips a year, and their key stays labeled & locked up in between. There’s no reason to hand it over again every time.
If it becomes clear you won’t be booking with us again, whether you tell us or we simply haven’t heard from you in a long while, we’ll reach out and arrange to get your key back to you. You can also ask for it back at any point, for any reason, and we’ll return it whether or not you plan to book again.
When services are terminated (by either party), keys and access devices will be returned within 7 business days by one of the following methods:
Smart lock codes and alarm codes will be deleted from our systems immediately upon termination.
If your locks, codes, or anything else about how we get in changes, we just need the new information before our next visit. There’s no need to tell us the moment you change it. If we arrive without it and can’t get in, that visit is treated as non-refundable.
If MyReliaCare arrives at your property and can’t gain access due to incorrect key, wrong or outdated gate/door code, unexpected locked doors/gates, malfunctioning locks or smart devices, or client not home when presence was required, we’ll attempt to contact you immediately by text and phone call.
If we can’t reach you within 15 minutes, we’ll:
Lockouts Due to MyReliaCare Error: If we arrive with the wrong key or incorrect access information because of something on our end, we’ll go get what we need and come back to complete the visit at no additional cost. It just happens later than originally scheduled. We’ll call you to say how far behind we are, and from there it’s your call: we come back that day, move it to another time, or skip it. If the visit ends up not happening at all, you get a full refund for it plus a discount on your next one.
Lockouts Due to Unforeseen Circumstances: If locks malfunction, power outages affect smart locks, or other circumstances beyond either party’s control prevent access, we’ll work with you to find a solution. Charges may be waived or reduced depending on the situation.
If you use smart locks, video doorbells, or other technology-based access:
If technology unexpectedly fails and we can’t get in, we’ll reach out to you right away and work together to figure it out. Solutions might be as simple as a neighbor with a spare key, a housekeeper or family member with another way in, or briefly rescheduling the visit. We won’t leave your pets without doing everything we can to make sure they’re cared for.
MyReliaCare takes extreme care in securing your keys. In the unlikely event that your key or access device is lost or stolen, we’ll notify you immediately. Liability for lost keys is limited to reasonable re-keying costs, up to the lost key sublimit carried on our policy. MyReliaCare isn’t liable for burglary or theft not directly caused by our negligence.
We’re not liable for keys/devices lost or stolen due to burglary of our vehicle or property by third parties, natural disasters or fire, or other circumstances beyond our reasonable control.
If your property has an alarm system, provide complete disarm and re-arm instructions, alarm company contact information and account details, and inform us of the alarm code and any special procedures. If the alarm code changes, send us the new one any time before our next visit.
If an alarm is accidentally triggered by MyReliaCare, we’ll immediately disarm it using the code provided, contact you to inform you, and communicate with the alarm company if needed.
We’re not responsible for false alarm fees if we followed provided instructions correctly, fees resulting from incorrect codes provided by client, or alarm company response costs.
A wedding booking covers two hours of on-site time at your venue, a meet & greet beforehand, and photography. On-site time begins at the arrival time you choose and ends two hours later.
We don’t provide transport. Bringing your dog to the venue and taking them home afterward is the client’s responsibility. We’ll confirm who’s handling the hand-off at the end, and how to reach them, at your meet & greet.
Two hours is our starting point because most dogs don’t do well in a large crowd for longer than that. Additional hours are available at the rate listed on our services page and are agreed in advance.
Both of us attend every wedding booking. We take one wedding per day and block the full day for it.
Because we block the entire day and turn down other work to hold your date, the deposit compensates us for that reserved time. Add-ons agreed after booking, such as additional hours or an additional dog, are added to the final balance.
Cancellations more than 60 days out receive a full deposit refund. Cancellations within 60 days forfeit the deposit, and the remaining balance isn’t charged. If your wedding is postponed, we’ll transfer your deposit to a new date when we have availability. If we don’t, the standard refund terms above apply.
Changes to the timeline, venue, or number of dogs must be confirmed with us in advance. Significant changes may affect the price or our availability.
If we have to cancel because of illness, emergency, or unsafe travel conditions, you’ll receive a full refund of everything paid, including the deposit. We’ll notify you as soon as we know and help you find another option where we can.
We can only handle dogs we’ve met at the meet & greet. If a dog behaves in a way that isn’t safe for them, for guests, or for us, we’ll move them somewhere quiet away from the crowd and, if that isn’t enough, hand them over to the person you’ve designated. The booking is still charged in full in that situation, since the day is reserved either way.
Clients are responsible for confirming that their venue permits dogs and for any venue rules, fees, or restrictions that apply. We aren’t responsible for a venue refusing entry to your dog.
Photography is included in every wedding booking and is delivered as edited selections plus all the original files. We’ll shoot candids throughout and set up anything you ask for, including members of your wedding party with your dog. It’s casual and documentary, and it isn’t a substitute for your wedding photographer. How much we come away with depends on how your dog is doing that day, since their care comes first.
Northern Kentucky and the Cincinnati area are included at no additional charge. Venues farther out carry a travel fee quoted before booking, and we don’t travel beyond 2 hours from Walton, KY.
Our coverage and its exclusions apply to wedding bookings exactly as described in Section 8 of these Terms.
MyReliaCare may immediately terminate services if:
Clients may terminate services by providing notice according to the cancellation policies. Refunds or credits will be issued at MyReliaCare’s discretion.
Clients accept the ordinary risks of pet ownership and home care. MyReliaCare isn’t liable for illness, injury, escape, or death resulting from natural causes, pre-existing conditions, or events outside our control. We’re also not responsible for property damage caused by pets.
We accept responsibility for harm resulting from gross negligence or intentional misconduct on our part. Clients agree to indemnify and hold harmless MyReliaCare LLC and anyone acting on its behalf from claims, damages, or expenses, except where caused by our own gross negligence or misconduct.
MyReliaCare carries a commercial pet care insurance policy written for this industry, which includes:
Coverage limits: current coverage limits and sublimits are available on request. A certificate of insurance can be provided to any client who asks.
In the event of injury, illness, or death to a pet caused by MyReliaCare’s negligence, liability is limited to the lesser of: (a) the applicable coverage limit under our policy, or (b) the documented fair market or veterinary value of the pet.
As with any insurance policy, certain animals and conditions fall outside our coverage. These include:
Where a claim falls outside our coverage, our liability is limited to what applicable law provides rather than to a policy limit. This is one of the reasons we ask clients to disclose medical history and behavioral concerns accurately at booking.
MyReliaCare’s total liability for any claim is limited to our insurance coverage limits except in cases of gross negligence or intentional misconduct.
Clients must disclose if others such as roommates, family, or contractors will access the property during service. MyReliaCare isn’t responsible for issues or damages caused by third parties. Service may be refused if unexpected individuals are present.
We take photos and short videos of your pets on visits and send them to you. That’s part of how we keep you updated, and it happens either way.
Posting is a separate thing, and we ask first. Before your first booking, our intake form asks whether we have permission to share photos and short clips of your pets on our social media. If you say no there, we don’t. If you say yes and change your mind later, text or email us any time and we’ll stop. You don’t owe us a reason, and if something is already up and you want it down, we’ll take it down.
We never post anything that could identify you or where you live. No addresses, no house numbers, no shots of the outside of your home, and no photos of you or your family. Your pet is the only one in the picture.
MyReliaCare expects that clients may monitor their homes via cameras, video doorbells, and other recording devices. Clients don’t need to inform us of monitoring - we operate with the assumption that we may be recorded during service.
However, cameras or recording devices are never permitted in private spaces such as bathrooms, changing areas, or any space where we would have a reasonable expectation of privacy. Recording us in these spaces is a serious violation of privacy and may also constitute a crime under Kentucky law. In any such case, MyReliaCare will immediately terminate service, report the incident to law enforcement, and pursue any civil remedies available.
All services must be scheduled in advance and are subject to availability. Bookings can be made up to 6 months ahead. Our standard service hours are 8:00 AM to 8:00 PM, seven days a week. Visits at 7:00 AM or 9:00 PM carry a $5 after-hours fee. Visits before 7:00 AM or after 9:00 PM carry a $10 after-hours fee. After-hours visits are subject to availability.
A flat $5 per-visit holiday fee applies on Thanksgiving and the Friday after, December 24–26, December 31–January 1, Easter, Memorial Day, July 4, and Labor Day. Standard rates apply all other days.
Travel fees: Travel fees are based on driving distance from our Walton location to a client’s address. City names are a rough guide only. Our core area is any address within approximately 15 minutes’ drive of our Walton location, and it carries no travel fee. It generally covers Union, Walton, Richwood, most of Florence, and the parts of Erlanger & Independence nearest I-75. Our extended area is $3 per visit and generally covers the rest of Erlanger & Independence, Verona, Burlington, Edgewood, Fort Mitchell, Fort Wright, Crittenden, and the north end of Florence. Our outer area is $6 per visit and generally covers Hebron, Taylor Mill, and most of Covington. Many of these cities span more than one area, including Walton itself, where addresses out on back roads can fall outside the core area. A client’s area is determined by their specific address, not by city name. Fees quoted at booking are estimates; your exact fee is confirmed before we collect payment and set at your meet & greet. Standard bookings aren’t accepted beyond our outer area. Last-minute or emergency requests outside that range are quoted individually.
Rates are subject to change with notice, but confirmed bookings will always be honored. Last-minute requests may be accommodated with additional charges.
These Terms of Service are governed by the laws of the Commonwealth of Kentucky. Any disputes must be resolved in Boone County, Kentucky.
MyReliaCare collects and safeguards client and pet information only as necessary to provide services. This may include:
Information is used solely to deliver services, ensure safety, and handle emergencies. Physical keys are stored securely and are never labeled with identifiable client details.
Client information is stored in our private business management system hosted on Google Cloud infrastructure, which encrypts data at rest and in transit. For performance and offline access during visits, the system caches client data locally on the password-protected devices used by MyReliaCare’s owner and her spouse; these devices are configured to clear cached data when signed out.
Initial intake form submissions are processed through Formspree, our forms vendor, before being recorded in our system.
Client data is accessed only by Kasey and Charlie. No family members or other third parties have access without explicit authorization. Access requires individual login credentials and PIN, and sessions automatically lock after a period of inactivity.
Communication with clients may occur via SMS, email, or phone calls, which transit through your service provider and ours. We don’t control or store these communications outside of our internal records unless specifically logged for service purposes.
Information may be shared with:
Information is never sold or rented. Information is retained only as long as necessary to provide services, comply with tax or legal obligations, or resolve disputes.
Pet photographs and short videos may be used in social media posts. These never include client names, addresses, or other identifying information. Clients may opt out of all promotional use at any time by emailing info@myreliacare.com.
Clients may request corrections to their information at any time by contacting MyReliaCare at info@myreliacare.com or (859) 346-0605. Upon termination of services, clients may request deletion of their records subject to reasonable legal and recordkeeping requirements (e.g., tax records, unresolved disputes).
MyReliaCare uses reasonable security measures to protect client data, including encrypted cloud storage, password-protected access, PIN gates, and automatic session timeouts. While these measures meet industry-standard practices for small businesses, no system is fully immune to breach. In the event of a confirmed breach affecting client information, MyReliaCare will notify affected clients within 72 hours of discovery, consistent with Kentucky data breach notification law (KRS 365.732).
MyReliaCare is committed to confidentiality and to using all information responsibly and respectfully.
MyReliaCare isn’t liable for failure to perform services due to circumstances beyond our reasonable control, including but not limited to: severe weather, natural disasters, pandemics, government restrictions, power outages, road closures, or other emergencies. In such cases, services will be rescheduled when safe, or clients will receive a full refund.
MyReliaCare reserves the right to modify these Terms of Service at any time. Clients with active bookings will be notified of material changes via email or text before those changes take effect. Continued use of services after changes take effect constitutes acceptance of the updated terms.
If any provision of these Terms of Service is found to be invalid or unenforceable by a court of law, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.
In the event of any dispute, both parties agree to first attempt resolution through good-faith negotiation. If negotiation fails, parties agree to pursue mediation before initiating legal action. Any legal disputes must be resolved in Boone County, Kentucky under Kentucky law.
By booking services with MyReliaCare, clients confirm they have read, understood, and agreed to these Terms of Service.
If you have any questions about these Terms of Service, our policies, or our services, please contact us directly:
We’re always happy to answer questions, clarify policies, and make sure you feel confident and comfortable with the care we provide.