Find answers to common questions about our services, booking process, and policies
Full service descriptions and pricing can be found on our services page.
Your pets stay in their own home, on their own schedule, with their own food, beds and smells. There’s no kennel, no shared space with other animals, and no drop-off or pickup trip for you.
With us, every visit is done by one of the two of us, Kasey or Charlie, never a stranger, and you get a written update with photos after each visit. We can also bring in the mail, water plants and move the blinds, so your home looks lived in while you’re away.
Yes. In most cases a walk is priced the same as a visit of the same length, so there’s no separate booking for it. Just let us know when you book that your dog only needs a walk, and that’s how we’ll spend the time.
We do 30 minute & 1 hour walks. If conditions won’t allow a full walk, like extreme heat, ice, or storms, we’ll shorten it and spend the rest of the time with your dog at home.
Two dogs are included. Each dog after that is $5 per visit.
We’re based in Walton, right off Richwood Road, and serve most of Boone and Kenton Counties. Your travel fee depends on how long it takes us to reach your door:
Most towns cross more than one area, so two homes in the same city can pay different fees. The fee our booking form shows is an estimate, and we set the real one at your meet & greet, where it stays for every booking after that.
We don’t take standard bookings past the outer area.
Pick the form that fits what you need, or just text us at (859) 346-0605. Either one works, and texting is faster.
We’ll check availability and get back to you within 48 hours, then set up a free meet & greet (standalone poop scoop doesn’t need one). That’s where most of the details get sorted out: your pets and their routines, how we get into the house, and your exact rate.
Afterward we send you a pet care form to fill in the rest and accept our terms. For new clients, that form and at least 50% of the payment need to be in before the first visit of your first booking. Once you’re an existing client we send the same form once a year so you can confirm nothing has changed, though you can update anything any time by text or email.
We’ll always try to arrive close to the time you want, and if you need us at a specific time, just tell us when you book and we’ll do our best to make it work.
Booking asks you to pick a 1-hour arrival window instead of an exact time, and the wider you can make it, the better. Our schedule gets built around when pets need us rather than around the most efficient route, so if a client in Crittenden and a client in Edgewood both want a lunchtime visit, that’s a long drive right in the middle of the day. A wider window gives us room to absorb that and still reach everyone close to when they wanted us.
Up to 6 months ahead. Holidays and summer weeks fill up first, so if you already know your dates, send them our way early.
Text us and we’ll tell you honestly whether we can make it work. We try hard to fit last-minute requests in, especially for pets we already know. There are only two of us, though, so a day’s notice makes it a lot more likely.
Text us any time. We usually have our phones on us, so emergencies and last-minute requests get an answer as fast as we can manage.
For everything else, give us up to 48 hours. It’s just the two of us, we work every day, and we keep some time for our own lives too. Our 8am to 8pm hours are the window we might be out on visits, not a promise that we’re by the phone.
Yes, and they’re free. We come to your home for 15 to 30 minutes to meet you and your pets, learn their routine, and sort out how we’ll get in. It also means your pets have met us before the first time we show up on our own. You can request a meet & greet on any of our booking forms (standalone poop scoop doesn’t need one).
Your first three late cancellations each year are free, and each booking counts as one, whether it’s a single visit or a whole week. If you’ve already paid for one, ask and we’ll refund it in full. The fees below start on your fourth that year.
Fees are counted by day, based on how much notice we get before your first visit that day, and cover all of that day’s services.
One-time and recurring visits: 24+ hours’ notice is free. Under 24 hours is 50% of that day’s services. Under 12 hours is charged in full.
Holiday visits: 48+ hours’ notice is free. Under 48 hours is 50% of that day’s services. Under 24 hours is charged in full. Holiday dates are the same ones that carry our holiday fee.
Longer bookings: We only charge for the days that are too close to cancel for free, and the same goes if you come home early. For example, if you cancel a week-long booking 18 hours before it starts, only the first day’s services are charged (at 50%). The other six days are free because we had enough notice for those.
If we have to cancel: if one of us is sick or there’s an emergency, we’ll tell you right away and refund or credit you in full.
Repeated late cancellations or no-shows: if they keep happening, we may stop taking bookings from you.
Holding your spot means turning down other work for that time, which is the reason the policy exists at all.
In-home pet visits and dog walks are $25 for 30 minutes or $35 for 1 hour. Up to 2 dogs and 4 cats are included, and each extra dog or cat is $5 per visit. Small animals, birds, reptiles and fish are included at no extra charge.
Homes within about 15 minutes of us in Walton, which covers most of Walton, Union, Florence and the parts of Independence nearest I-75, have no travel fee. Farther homes pay $3 or $6 per visit. Holiday visits are a flat $5 extra.
Poop scooping starts at $27 per visit depending on yard size, and our Wedding Day Dog Companion service is $350. Kentucky’s 6% sales tax is added to every booking. Full details are on our services page.
How to pay: Venmo at @MyReliaCare, or any major credit or debit card on our Make a Payment page. Cash works too, as long as we collect it before your service starts.
When: for new clients, your pet care form and at least 50% of the total are due before the first visit of your first booking, and the rest before that booking ends. After that, payment is due before the end of each booking.
How often: most clients pay per booking, but we’re flexible, and payment plans are available if they’d help.
Yes. While we encourage fewer transactions through our online bill pay when possible due to processing fees, we prioritize flexibility and want to ensure payment is convenient for you. Simply let us know your preferred payment arrangement and we’ll accommodate it.
Tips are welcome & appreciated, however never expected. You can add a tip through any of the ways you pay us, whenever you like.
Our regular hours are 8am to 8pm, every day. Visits at 7am or 9pm are $5 extra, and visits before 7am or after 9pm are $10 extra, when our schedule allows.
Holidays carry a flat $5 per visit: Thanksgiving and the Friday after, December 24–26, December 31–January 1, Easter, Memorial Day, July 4, and Labor Day. Every other day is our standard rate.
Questions before your first visit? Text us any time.
Yes, you’re always welcome to be home while we’re there. Just let us know ahead of time so we knock or ring the bell instead of letting ourselves in. A text is easiest.
We’ll access your home using the method that’s easiest and most secure for you. We prefer a door code or lockbox when you have one, but we’re happy to take a key at the meet & greet, which we keep on a coded tag with no name or address on it, or use a hidden key. Just let us know what works best.
We don’t take venomous or poisonous animals of any kind. Have something else we haven’t listed? Reach out and ask.
Up to 2 dogs and 4 cats are included. Each dog after the 2nd and each cat after the 4th is $5 per visit. Small animals, birds, reptiles and fish are included, with no per-pet fee.
Several enclosures, or different species with routines of their own, may be quoted individually, since the work varies quite a bit at that point. It may end up priced as an extended visit instead. Snake handling or live feeding is $10 per visit. We confirm your rate and the visit length that fits your household at the meet and greet, always before you book.
Yes. Watering houseplants and garden beds is included in a regular visit at no extra charge, as long as it fits in the time we have.
If you have a large garden, raised beds, or a lot of containers, watering can take most of a visit on its own. The hour may suit you better in that case, so your pet still gets their full attention. Let us know what you have when you book and we can help you figure out which one fits.
No pets at all? We also water gardens and houseplants on their own while you’re away, which helps if you have a big garden and no irrigation. Our booking forms are built around pets, so just text us at (859) 346-0605 to set it up.
Yes. After every visit you’ll get a summary and photos, usually anywhere from 3 to 10 of them. If something comes up mid-visit that you’d want to know about before we leave, like anything we might need to act on, we’ll message you right then rather than waiting. If you’d rather not get updates at all, you can opt out any time.
Yes. We assume we may be on camera anywhere in your home, and that’s completely fine, so there’s no need to tell us about them.
Private spaces are different. Cameras in a bathroom, or anywhere else we’d reasonably expect privacy, are never okay, and finding one ends our service immediately.
Here’s what we do on every visit to keep your pets safe:
We’ve never had a pet escape or get hurt in our care, and we work to keep it that way on every single visit.
A lot of the pets we care for are, especially cats. We meet everyone at the meet & greet first, then go at their pace on real visits: quiet voices, no reaching over their heads, no chasing, and letting them come to us.
With cats, anxious usually means hiding. If one spends the whole visit under the bed, that’s fine. We still make sure they’ve eaten, have fresh water and a clean litter box, and we’ll tell you how they seemed.
Dogs show it differently. Some bark through the whole first visit, some back into a corner, some won’t take a treat from us or won’t go out the door for anyone who isn’t you. We don’t push any of it.
We’ll sit on the floor and ignore them until they get curious, toss treats instead of holding them out, and keep the leash loose. If a dog won’t go outside, we don’t drag them out. We wait and try again later in the visit, and clean up anything that happens inside without making a thing of it. Plenty of dogs warm up to one of us before the other, which is one of the upsides of there being two of us.
Before the first visit, tell us what we’re walking into: hiding spots, what a stressed version of them looks like, what settles them, whether they guard food or toys, and anything that’s set them off before. That’s more useful to us than knowing they’re friendly.
Everything we’d need for a normal visit or a messy one: poop bags and scooping gear, cleaning supplies for accidents, spare collars and leashes, a travel water bowl for walks, bite-proof gloves, and a full pet first aid kit, so we never have to ask you for supplies.
Yes. We’ve cared for plenty of them: puppies, seniors, pets with disabilities, pets on daily medication, and pets who just need extra patience. We learn each one’s routine and personality and work around it.
We’re not vets, though, and we can’t take on pets whose aggression puts us at risk. If you’re not sure your pet is a fit, ask before you book and we’ll talk it through honestly.
It depends far more on how your dogs go outside than on how many you have.
The reason is simple. A fenced yard means we open the door and watch. A leashed walk means every dog is physically in our hands at once, and if one lunges at a squirrel or another dog, we need to be able to hold all of them. Past a certain point that stops being safe for your dogs, for us, and for anyone we pass.
All of these counts are for one household. We never mix pets from different clients, on a visit or in a vehicle.
These are starting points, not hard rules. We go over your dogs at the meet and greet and tell you honestly what we can do well. If we think a visit needs more time or a second person, we’ll say so before you book rather than find out the hard way.
Together, if they walk well together and you’re comfortable with it. Separately if one is reactive, still learning leash manners, or simply does better on their own.
Separate walks take longer, so a household that needs them is usually better served by an extended visit. We’ll talk through it at the meet and greet.
We treat every pet as a flight risk, whether or not they have ever tried. Doors stay controlled coming in and going out, and we account for every animal before we leave.
If a pet did get out, we would call you right away and stay on site searching, check with neighbors, and walk the surrounding streets. If they weren’t found quickly we would post to local lost pet groups and keep you updated the whole time.
It still helps to mention escape habits at the meet and greet. Knowing your cat waits by the door or your dog pushes past the gate means we can watch for it specifically.
We won’t put ourselves or your pet in a situation that’s going badly. If a pet is showing real aggression, we’ll secure them safely, complete what we can, and call you.
Please tell us about bite history, resource guarding, or fear reactions before we start. It doesn’t automatically disqualify your pet, and knowing lets us plan the visit properly. Finding out mid-visit is how people and pets get hurt, and it also affects what our insurance covers.
There are two of us, so one covering for the other handles most of it. You’ll hear from us as soon as we know, not after a missed visit.
If one of us is out on a day we’re fully booked, visits that day may run shorter than scheduled. When that happens we add the time onto your next visit or issue a discount, and we tell you before the visit rather than after. Your pets still get everything they need, we’re just not lingering.
It will always be one of us, never a stranger or a rotating contractor. Depending on the day and the schedule it may be Kasey, it may be Charlie, and sometimes both of us.
Both of us know your pets and your routine, so your pet is never being handled by someone who is meeting them for the first time.
We ask that dogs and cats be current on rabies vaccination, which Kentucky requires by law for any dog or cat over four months old.
We don’t require records for other vaccines, but let us know if your pet is unvaccinated for anything so we can plan around it, particularly for anything involving other animals.
Adding visits: Yes, whenever we have the availability. Text us rather than submitting a new form and we’ll get it on the schedule.
Changing a time: Yes, with as much notice as you can give us. Once a day is routed, moving one visit can affect the others around it, so the earlier we know the better.
Removing visits: This follows our cancellation policy, and fees only apply to the day you’re changing.
Plans change when you travel. Just keep us in the loop and we’ll work with you.
We don’t administer injections or IV medication.
We’re comfortable with pills, capsules, liquids, food-mixed medication, topicals, ear drops, and eye drops, including pets who make it difficult.
If your pet needs injections, a veterinary technician or a boarding facility with medical staff is the right fit. We would rather tell you that up front than take on something outside what we’re trained for.
At this time we don’t offer overnight stays. We’re happy to set up a schedule of visits throughout the day and evening instead, which works well for most pets whose people are away.
If we think it’s life-threatening: getting your pet to a vet comes before anything else. Sometimes a few minutes is the difference, and we won’t spend them waiting to reach you. If we’re both at the visit, one of us calls you while the other gets your pet ready for transport & confirms the vet is open and can take them. If only one of us is there, we go straight to the closest vet that’s open and able to see your pet, even if it isn’t your usual one, and call you as soon as we safely can.
For anything less urgent: we contact you immediately. If we can’t reach you and believe your pet’s health is at risk, we act in this order:
We make every reasonable effort to keep you updated throughout. This is why we ask for your vet’s information and at least one emergency contact at booking.
On the bill: see “Who is responsible for emergency vet bills?” below.
Vet costs are yours, including emergency visits, tests, and treatment. The exception is anything caused by our proven negligence, which is what our insurance is for.
We’re not responsible for illnesses, injuries, or existing conditions that come up or get worse while your pet is in our care, or for outcomes tied to age, breed, or anything else outside our control. If we ever cover a vet bill for you in an emergency, you agree to pay us back. Our Terms have the details.
Yes. We carry a commercial pet care policy written for this industry, not a general small business policy. It includes:
Like any policy, it has exclusions. It doesn’t cover:
Coverage limits and a certificate of insurance are available on request. The full wording is in our Terms.
We’re happy to help. Text or email us anytime & you’ll always reach Kasey or Charlie directly.